A quick story…we were supposed to receive a payment back in August. December rolls around and I still didn’t receive it. We sent a quick note to our contact and his response was, “You still didn’t get paid on that?” Turns out someone that was supposed to process those payments left the company and it got dropped. If someone leaves the whole thing shouldn’t fall apart. Lack of systems kills:
Your employee's motivation,
Your customers and referral partners trust,
and ultimately your business.
Document, procedure, process, checklist, video - use whatever you can to make it as clear and as simple as possible of what everyone is supposed to do.